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Brenda Stocks

Quality & Compliance Manager

Melbourne, Australia

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Summary

Enthusiastic and dedicated professional with over 20 years' senior administrative, compliance, quality and organisational experience, supporting CEOs and senior executives, coordinating projects and programs, and focusing on quality assurance, continuous improvement and compliance requirements.

A proven track record of ensuring projects are managed within strict time and budget constraints. Works well under pressure, is diligent, dedicated and conscientious. Well accustomed to managing competing priorities, requests and multiple stakeholders.

Experienced in people and team management, and a proven reputation for building effective relationships and stakeholder management internally and externally.


Strengths

  • Attention to detail.
  • Key knowledge and understanding of numerous quality and compliance frameworks.
  • Outstanding interpersonal skills with proven ability to foster and manage good working relationships with both internal and external stakeholders.
  • Excellent written and verbal communication skills.
  • Ability to design and maintain policy and procedure documentation relevent to organisational outcomes.
  • Results focussed, with an ability to get the job done.
  • Highly organised and details focussed with strong priority management skills.
  • Enthusiastic with a 'can-do' attitude.
  • Practical, proactive, flexible and self-motivated.


Work Experience

Quality & Compliance Manager / DeakinCo.
July 2019 - Present

DeakinCo. is the corporate arm of Deakin University providing learning and development solutions for individuals and the organisations for the future of work. DeakinCo. is a Registered Training Organisation (RTO) providing accredited training programs to various industry sectors. DeakinCo. also works with organisations to have their employees' capabilities independently verified via Professional Practice credentials.

As the Quality and Compliance Manager I provided expertise and advice to senior management regarding adherence to regulatory requirements. This position provided an opportunity to explore and build new skills and knowledge which provides further solidification of my skills and expertise.

Role Summary
  • Liaise with external clients and stakeholders
  • Co-ordinate and conduct internal audits to ensure regulatory compliance
  • Work with senior management regarding ISO and Australian Skills Quality Authority (ASQA) audit regulations and associated requirements and communicate, as appropriate, to the broader organisation
  • Manage all aspects of ISO and ASQA compliance and reporting requirements including liaison with regulatory bodies
  • Create, update and maintain RTO documentation including training manuals and participant handbooks, operations manuals, training and assessment strategy documents, RTO and ISO 9001: 2015 policies and procedures, various regulatory compliance registers (eg, trainer and assessor qualifications and annual professional development obligations, industry and stakeholder engagement, etc)
  • Improve operations, processes, communication and compliance
  • Provided expertise in accessibility for client access to programs and documentation for low vision participants
  • Ability to adapt to varying role requirements with ease and enthusiasm
Highlights
  • Updated and revised existing, and created new, RTO policies and procedures to ensure compliance with ASQA regulatory obligations
  • Suggested and developed improvements and updates to existing templates, certificates, and Statements of Attainment
  • Devised and created WCAG2.0 (Web Content Accessibility Guidelines) compliant accessible documentation for clients

Education Program Administrator, Professional Year Program / Australian Computer Society
October 2016 - July 2019

Role Summary
  • Provided ACS Professional Year Program administrative support and contributed to the development and enhancement of program delivery and services.
  • Liaised with potential students, current Professional Year students, Professional Year Program Providers and potential providers, and program tutors with a strong customer service focus
  • Advised, informed, supported and guided professional year students and tutors
  • Managed and maintained student records in SMS (Student Management System)
  • Investigated and subsequently actioned student misconduct and Code of Ethics breaches
  • Coordinated day-to-day operations and activities
  • Developed and updated policies and operational procedures, including training guides and manuals
  • Created position descriptions for new staff
  • Trained new staff
  • Researched and investigated grievances and complaints
  • Improved operations
Highlights
  • Instigated and created automated tutor invoicing system to improve efficiency and accuracy
  • Altered student enrolment processes to more accurately reconcile with month end financials

Volunteer Administrative Support / Australian Services Roundtable
January 2016 - September 2016

ASR is the only dedicated whole-of-services industry organisation and is part of the Global Services Coalition (GSC). Currently, services do not register sufficiently on Australia's public policy radar. There has been no national research effort, and services do not feature in any of the Government's national competitiveness strategies. Creating a national services competitiveness strategy is essential as we move away from a resource focused economy. With up to 1.5 billion people moving into Asia's middle class over the next 15 years, Australia must ensure it is in the best position to take advantage of the opportunities at our doorstep.

  • Assisted the CEO of the Australian Services Roundtable in a volunteer capacity with administrative assistance preparing invitations and event management for the AGM using Eventbrite and MailChimp.

Project Manager, Research & Stakeholder Engagement, Policy & Public Affairs Department / Australian Computer Society
September 2014 - September 2016

Role Summary
  • Assisted in relationship management of key Federal political stakeholders and relevant lobby and advocacy groups. This included the offices of the Prime Minister and key Cabinet Ministers; office of the Leader of the Opposition and key Shadow Cabinet Ministers; business lobby and advocacy groups including the Business Council of Australia, CEDA, ACCI, Deloitte Access Economics, Professionals Australia and AIIA; and political lobbyist including Barton Deakin, Hawker Britten and Public Policy Solutions. Also played a key role in working with Deloitte Access Economics who were contracted to produce for ACS the highly regarded annual publication "Digital Pulse".
  • Managed sponsorships - oversaw and managed the ACS sponsorship arrangements with the National Press Club (NPC). This included sponsorship of the NPC Annual Golf Day, and initiating and implementing ACS sponsorship of the inaugural NPC IT Journalist of the Year Award.
  • Managed events - included managing at least 10 events annually as part of the NPC sponsorship as well as the annual launch in Canberra of the ACS "Digital Pulse" publication.
  • Researched and assisted with drafting of key ACS documents and reports including "Promise of Diversity", ACS Election Manifesto, and IT case studies.
  • Managed diary, email and expense reconciliation of self and Director, Policy and Public Affairs
  • Organised travel - including detailed and complex itineraries
  • Managed, compiled and contributed to various business reports and documents including annual and bi-annual strategy documents, Board reports, presentations (internal and external), meeting minutes, and weekly/monthly executive reports.
Highlights
  • Created and improved tender documentation to accommodate requirements and provide for appropriate level of details
  • Developed excellent relationships with key external contacts

Executive Assistant to Chief Executive Officer/Managing Director and Chief Financial Officer / Asaleo Care Limited
February 2010 - August 2014

Asaleo Care Limited is a leading hygiene solutions company, manufacturing and marketing a number of popular household brands including Sorbent, Purex, Handee, Deeko, Tork, Treasures, Libra and TENA. A joint venture between international paper company SCA and local private equity firm PEP, the company operates across Australia, New Zealand and Fiji, holding number one market position in the majority of categories in which it competes.

  • Supported the CEO, CFO and Board, often across confidential matters
  • Provided high-level administrative support
  • Managed executives' calendars and emails, identifying priorities that require action and executing in a timely manner
  • Arranged interstate, Trans-Tasman and international travel and preparing detailed and complex travel itineraries and site visits for CEO, CFO, visiting overseas senior executives and Board members
  • Organised all facets of Board meetings and annual senior management conferences involving international, national and local members
  • Collated and analysed meeting and conference feedback for management reporting and future conference planning
  • Formulated agendas for conferences and meetings
  • Managed reception team, screening visitors, mail and telephone calls
  • Conducted research, gathering and compiling information as required
  • Prepared presentations and other materials
  • Prepared and distributing internal communications
  • Managed CEO and personal expenses

Executive Assistant to the Executive Director Quality, Productivity Improvement & Risk Management / Epworth Healthcare
2008 - 2010

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth Healthcare has eight hospitals located in metropolitan Melbourne.

  • Coordinated, prepared and distributed monthly agenda papers and minute-taking of Teaching Hospital Steering Committee meetings
  • Acted as central contact point for Medical Trainees/Registrars including liaising with Trainees' parent hospitals
  • Involved in the organisation and coordination of Clinical Institute dinners, monthly external clinical audit meetings, annual symposia, working parties, etc
  • Liaised regularly with Clinical Institute Chairs and their support staff
  • Provided administrative support for Medical Services

Achievements

May 2020

Document Accessibility training for Microsoft Office 365


February 2020

PwC Auditor Training - Quality Management Systems - Exemplar Global (ISO 9001:2015)


2019

Diploma of Quality Auditing


2018

Managing Risk


Qualified First Aid Officer